Inbound Call Centre
At Emery we work hard to ensure that your calls are answered quickly and effectively, with carefully monitored call times. Our systems are reviewed and modified on an on-going basis for maximum efficiency and to ensure that your customers have an excellent experience when dealing with the front end of your business.
Up-selling on all inbound sales calls is a standard service that maximises order values and makes a significant revenue contribution for our clients.
Outbound Call Centre
As part of our overall call centre capability, Emery offers an outbound call service using a dedicated team. Whether you need mailing follow-up, regular sales calls to customers, lead generation or telemarketing, our experienced agents can help.
Technology and Reporting
Using the latest call centre software, Emery is ahead of the competition. We constantly invest in new technology to help improve our service. Our bespoke reporting provides a pro-active insight into our clients’ calls which allows effective management by all parties. |
